Effective date: September 18, 2026 · Last updated: September 18, 2026
1. Who we are
Pronto Painting is a residential and commercial painting company in Cincinnati, Ohio, operated by PRONTO PAINTING SERVICES LLC, 5177 Leona Dr, Cincinnati, OH 45238. Contact: info@prontopainting.net · +1 (513) 694-0005.
2. Information we collect
- Information you give us: name, email, mobile phone, project details and the message you send through our contact form or during a call.
- Messaging data: your mobile number, text messages (SMS) sent and received, and records of your consent.
- Technical data: IP address, browser and pages visited, used for security and site analytics.
3. How we use it
- Reply to estimate requests and questions, and schedule visits.
- Send appointment reminders, project updates and invoices.
- If you agreed, send occasional offers about our painting services.
- Keep the website secure and improve it.
4. Text messaging (SMS)
If you provide your mobile number and check the optional SMS box on our contact form, or agree verbally when calling +1 (513) 694-0005, you consent to receive text messages from Pronto Painting about your estimate, appointments, project updates and, if you opted in, offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.
We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information we share, except with the carriers and messaging providers required to deliver the messages.
5. Call recording
Calls with Pronto Painting, including those answered by our automated assistant, may be recorded for quality assurance, training and to keep accurate records of your project requests.
6. Who we share with
Only with service providers needed to run our business (website hosting, email, phone and messaging carriers, payment processing) and when the law requires it. We do not sell personal information.
7. Retention and security
We keep customer and project records as long as needed for the work and for legal and accounting purposes. SMS consent records are kept for 3 to 7 years to meet telecommunications rules. We use encrypted connections and restricted access.
8. Your rights
You can ask us to access, correct or delete your information by writing to info@prontopainting.net. We reply within 30 days.
9. Children
Our services are for adults. We do not knowingly collect information from children under 13.
10. Changes and contact
If we change this policy, we will update the date above. Questions: info@prontopainting.net · +1 (513) 694-0005. See also our Terms & Conditions.