Warranty & Aftercare

We finish by walking it with you

Before we invoice, we walk the completed work with you — room by room, or round the outside of the house. Anything you are not happy with gets put right then, while we are still set up and on site. That one habit prevents most problems from ever becoming complaints.

What the warranty covers

Our warranty covers workmanship. If a finish fails because of how it was applied or how the surface was prepared, that is ours to fix — peeling where preparation was inadequate, runs or sags, finishes failing early on a surface we prepared.

The exact term is confirmed in writing for your job, because an interior repaint and an exterior in full sun are not the same commitment.

What it does not cover

• Damage after we leave — knocks, scrapes, furniture marks
• Ordinary wear in a high-traffic area over years
• Problems caused by an underlying issue we identified and were asked not to address
• Surfaces a customer supplied or prepared themselves
• New movement in the building, such as a fresh settlement crack

We would rather be clear about the edges now than argue about them later.

If something is not right

Call 513-694-0005 and tell us what you are seeing. There is no claim form and no portal. We come and look, and if it is ours we put it right.

Aftercare that actually helps

• Leave new paint two weeks before washing it — it keeps curing after it feels dry
• Wash gently, warm water and mild soap, never an abrasive cleaner
• Keep the leftover paint we label for you, for touch-ups later
• Wash exteriors every two or three years, which extends the life of the finish considerably
• Tell us early about small problems — a little lifting is far easier to fix than a whole failed wall

Common questions

Do you guarantee your work?

Yes. We walk it with you before invoicing, and if something is wrong afterwards we come back.

What does the warranty cover?

Workmanship. Terms are confirmed in writing for each job.

How do I make a claim?

Call us. No form, no portal.